tk290's Privacy Policy
tk290 stores your personal information with the highest level of security. This policy explains how your information is collected, used, and kept secure.
1 Introduction and Scope
This Privacy Policy ("Policy") applies to all services on the tk290 platform. tk290 operates a safe and reliable online entertainment platform for users in Bangladesh. Protecting your personal information is one of our primary responsibilities.
By using tk290's services through our website, mobile app, or any other channel, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services.
tk290 always follows Bangladesh's applicable data protection guidelines and international best practices. We use SSL encryption and other advanced technologies to keep your information secure.
2 What Information We Collect
tk290 collects different types of information for various purposes. Below we explain in detail what information is collected:
2.1 Registration and Account Information
We store the information you provide when creating an account:
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID or passport number (for identity verification)
2.2 Financial Transaction Information
For deposits and withdrawals, we store the following information:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
2.3 Usage Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and version
- Time spent on the platform and list of pages visited
- Gaming activity logs and history
- Login and logout times
3 Use and Purpose of Information
tk290 uses collected information only for defined and lawful purposes. We never misuse your information or use it for unauthorized purposes under any circumstances.
3.1 Service Delivery
- Account creation and management
- Processing financial transactions
- Awarding bonuses and rewards
- Managing the VIP program
- Providing customer support
3.2 Security and Compliance
- Identity verification and fraud prevention
- Age verification (confirming 21+)
- Anti-money laundering
- Ensuring responsible gaming
- Detecting suspicious activity
3.3 Service Improvement
- Improving the user experience
- Diagnosing and resolving technical issues
- Developing new features and services
- Providing personalized services
3.4 Communication
- Sending important notices and updates
- Promotional offers (subject to your consent)
- Transaction confirmations
4 Data Disclosure and Transfer
tk290 never sells your personal information to third parties for commercial purposes. However, in specific circumstances we may share a limited amount of information:
4.1 Service Partners
Necessary information may be shared with certain trusted partners for operating our services, such as payment processors. These partners are also required to maintain the same privacy standards as us.
4.2 Legal Obligations
We may disclose necessary information under a valid order from a law enforcement agency or court in Bangladesh. Information may also be provided to assist in investigations into money laundering or other financial crimes.
4.3 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. However, the new entity will also be required to comply with the standards of this Privacy Policy.
5 Cookies and Tracking Technologies
tk290 uses cookies and similar tracking technologies to provide an improved browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security.
- Functional Cookies: To remember your preferences and language settings.
- Analytics Cookies: To collect information about platform usage and improve services.
5.2 Cookie Control
You can disable non-essential cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
6 Data Security Measures
tk290 uses industry-leading security technologies to protect your information. Our security infrastructure consists of the following components:
- SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
- Two-Factor Authentication: Two-step verification for additional account protection.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Regular Security Audits: Regular audits to identify and address system vulnerabilities.
- Access Controls: Only authorized staff have access to the information they need.
- Firewall and DDoS Protection: Servers are protected against cyber attacks.
While we ensure the highest level of security, data transmission over the internet is not entirely risk-free. So please take care to keep your account information confidential as well.
7 Data Retention Period
tk290 stores your information only for as long as necessary. We follow the policies below when determining how long to retain information:
7.1 Active Accounts
All information is retained while the account remains active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations.
7.2 Financial Information
Transaction-related information is retained for the period required under financial regulations. This information is kept in compliance with anti-money laundering law standards.
7.3 Data Deletion
Once the retention period ends, information is securely deleted or anonymized. If you request account closure, we will not retain any information beyond what is required by applicable legal obligations.
8 Your Data Rights
tk290 believes in giving users maximum control over their personal information. You have the following rights:
8.1 Right to Access
You have the right to know what information we hold about you. You can request this information via 24/7 live chat or by emailing [email protected].
8.2 Right to Rectification
If any of your information is incorrect, you can request a correction. Information can be updated directly in account settings or through the support team.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, if legal obligations exist, not all information may be deleted immediately.
8.4 Right to Object to Processing
You can withdraw your consent for marketing communications at any time. This can be done by logging into your account and changing your notification settings, or by contacting the support team.
9 Protection of Minors
tk290 is a 21+ service. We do not knowingly collect any information from minors. This platform is designed for people aged 21 and above only.
We verify date of birth at the time of account registration. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be deleted.
If you become aware of an account belonging to a minor, please notify us at [email protected].
10 Third-Party Links and Services
Our platform integrates third-party services such as game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, etc.) and payment processors.
These third parties have their own privacy policies and tk290 has no control over how they manage information. We are therefore not responsible for their privacy practices. We recommend that you read the privacy policy of the relevant provider.
For payments made through bKash, Nagad, Rocket, or Upay, the terms and conditions of the respective company will apply. tk290 only shares with these services the information necessary to complete a transaction.
11 Policy Changes & Updates
tk290 reserves the right to update this privacy policy from time to time. For any significant changes, we will notify users in the following ways:
- Notification upon logging in to the account
- Notice sent to the registered email address
- Change of the "Last Updated" date at the top of this page
If you continue using tk290's services after the updated policy is published, you will be considered to have accepted the terms of the new policy.
12 Contact & Complaints
For any questions, concerns, or complaints regarding the privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available on the support platform 24/7
We review all requests related to personal information as quickly as possible and take the necessary action on every verified legitimate request.
When contacting us, please provide your account email address and a description of the matter so that we can assist you promptly.